Refund policy

Every item at ABRASKO is printed on demand — made only after you order it, rather than sitting pre-made in a warehouse. That’s why some things work a little differently here than with a store selling stock inventory, but the rules below are still fair to you as a customer.

Two separate things are covered on this page: your legal right to cancel within 14 days, and your options after that (exchange or complaint). They’re handled differently, so please use the right path for each.

1. Cancel Within 14 Days (Legal Right of Withdrawal)

You can cancel your order within 14 calendar days of receiving it, without giving a reason.

The fastest way: use our online cancellation function in the footer — WITHDRAW CONTRACT. The moment you submit it, you’ll automatically receive a confirmation of receipt, on a durable medium (e.g. by email), showing the exact date and time we received your cancellation.

You can also cancel informally by email or letter to support@abrasko.com, or using the model withdrawal form — the WITHDRAW CONTRACT function is just the quickest and gives you an automatic confirmation.

What happens next:

- Return the item(s) to the address we provide in your confirmation email, within 14 days of your cancellation.

- You are responsible for return shipping costs. As a small family-owned brand, we’re not able to offer free return labels. Our return address is in Slovakia. You will receive the exact address in your confirmation of receipt.

- If you cancel the full order, we refund everything, including standard delivery costs. If you only return part of an order, we refund those items only — original shipping is not refunded in that case.

- We may withhold your refund until we’ve received the goods, or you’ve provided proof of shipment, whichever comes first.

- Refunds are issued within 14 days of receiving your cancellation, to your original payment method, at no extra cost to you.

- No refund is possible once the 14-day period has expired — but see Section 2 for the exchange option beyond that.

- You’re liable for any loss in value caused by handling the item beyond what’s needed to check its condition and function — normal trying-on is fine.

2. Exchanges (Different Size, Color)

Missed the 14-day cancellation window? We accept exchange requests up to 30 days after you receive your order.

Register your exchange via our contact form first — unannounced returns outside the cancellation period can’t be processed. Just mention in the form that you’d like to exchange your item.

What happens next:

- Return the item(s) to the address we provide in your email, within 14 days of your exchange request.

- You are responsible for return shipping costs. As a small family-owned brand, we’re not able to offer free return labels. Our return address is in Slovakia. You will receive the exact address in your email.

- We may withhold your exchange until we’ve received the goods, or you’ve provided proof of shipment, whichever comes first.

- You’re liable for any loss in value caused by handling the item beyond what’s needed to check its condition and function — normal trying-on is fine.

3. Complaint (Wrong, Damaged, or Defective Items)

This happens rarely, but it can occur. If you receive a wrong item or your item arrives damaged, misprinted, or defective; do the following.

Report it via our contact form with your order number and photos of the issue — this is the quickest way for us to sort it out. We’ll offer a replacement or a full refund, after our mutual agreement, at no cost to you.

4. Contact

Questions about a return, exchange, or a complaint about your order: support@abrasko.com, or via our contact form.